{"id":20425,"date":"2026-04-11T12:19:26","date_gmt":"2026-04-11T12:19:26","guid":{"rendered":"https:\/\/trendytoursredsea.com\/rueckgaberecht\/"},"modified":"2026-04-12T13:49:47","modified_gmt":"2026-04-12T13:49:47","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/trendytoursredsea.com\/en\/return-policy\/","title":{"rendered":"refund policy"},"content":{"rendered":"<h1>Terms &amp; Conditions \u2013 Trendy Tours Red Sea<\/h1>\n<h2>1. Introduction<\/h2>\n<p>Welcome to Trendy Tours Red Sea, your trusted partner for unforgettable excursions across Egypt. By booking with us, you agree to the following Terms &amp; Conditions.<\/p>\n<hr \/>\n<h2>2. Booking &amp; Confirmation<\/h2>\n<ul>\n<li>All bookings are subject to availability.<\/li>\n<li>A booking is confirmed once payment (full or deposit) is received.<\/li>\n<li>Confirmation details will be sent via email or WhatsApp.<\/li>\n<li>Mobile vouchers are accepted (no printing required).<\/li>\n<\/ul>\n<hr \/>\n<h2>3. Payment Policy<\/h2>\n<p>We offer flexible payment options for your convenience:<\/p>\n<ul>\n<li>Cash payment upon pickup (available for most tours)<\/li>\n<li>Credit\/Debit Cards<\/li>\n<li>PayPal<\/li>\n<li>Bank Transfer<\/li>\n<\/ul>\n<p>For some tours (e.g. flights, private trips, or high-demand services), a deposit may be required in advance.<\/p>\n<hr \/>\n<h2>4. Cancellation &amp; Refund Policy<\/h2>\n<p>We aim to provide maximum flexibility:<\/p>\n<ul>\n<li>Free cancellation up to 24 hours before the tour<\/li>\n<li>Changes are possible depending on availability<\/li>\n<li>No refund for no-shows or last-minute cancellations (less than 24 hours)<\/li>\n<\/ul>\n<p>Exceptions:<\/p>\n<ul>\n<li>Some tours (e.g. flights, special packages, or peak seasons) may have different cancellation policies.<\/li>\n<li>In case of cancellation by Trendy Tours Red Sea, a full refund or alternative will be offered.<\/li>\n<\/ul>\n<hr \/>\n<h2>5. Changes by the Customer<\/h2>\n<ul>\n<li>You may request changes to your booking (date, tour, participants).<\/li>\n<li>Changes are subject to availability.<\/li>\n<li>Additional costs may apply for certain services (e.g. flights).<\/li>\n<\/ul>\n<hr \/>\n<h2>6. Our Responsibilities<\/h2>\n<p>We are committed to:<\/p>\n<ul>\n<li>Providing services as described<\/li>\n<li>Offering professional guides and safe transportation<\/li>\n<li>Ensuring quality equipment (e.g. snorkeling gear, life jackets)<\/li>\n<li>Informing you about any changes in advance<\/li>\n<\/ul>\n<hr \/>\n<h2>7. Customer Responsibilities<\/h2>\n<p>You agree to:<\/p>\n<ul>\n<li>Provide correct booking information<\/li>\n<li>Be ready on time for pickup<\/li>\n<li>Follow safety instructions from guides<\/li>\n<li>Respect local laws, culture, and other guests<\/li>\n<li>Inform us of any medical conditions or special needs<\/li>\n<\/ul>\n<hr \/>\n<h2>8. Health &amp; Safety<\/h2>\n<ul>\n<li>Participation in tours is at your own risk<\/li>\n<li>Some activities (e.g. diving, safari) require good health condition<\/li>\n<li>Travel insurance is highly recommended<\/li>\n<\/ul>\n<hr \/>\n<h2>9. Force Majeure<\/h2>\n<p>We are not responsible for cancellations or changes due to:<\/p>\n<ul>\n<li>Weather conditions<\/li>\n<li>Government restrictions<\/li>\n<li>Natural disasters<\/li>\n<li>Unforeseen circumstances beyond our control<\/li>\n<\/ul>\n<p>In such cases, we will offer alternatives or reschedule your tour.<\/p>\n<hr \/>\n<h2>10. Liability Disclaimer<\/h2>\n<p>Trendy Tours Red Sea acts as an organizer of tours and is not liable for:<\/p>\n<ul>\n<li>Loss or damage of personal belongings<\/li>\n<li>Injuries caused by negligence or failure to follow instructions<\/li>\n<li>Delays caused by third parties (transport, flights, etc.)<\/li>\n<\/ul>\n<hr \/>\n<h2>11. Complaints &amp; Claims<\/h2>\n<ul>\n<li>Any issues must be reported immediately during the tour<\/li>\n<li>Complaints after the tour must be submitted within 48 hours<\/li>\n<\/ul>\n<hr \/>\n<h2>12. Contact Information<\/h2>\n<p>For bookings or inquiries, contact us anytime:<\/p>\n<p>WhatsApp \/ Phone: +20 155 545 8775<br \/>\nEmail: info@trendytoursredsea.com<br \/>\nAddress: Sheraton Street, 84517, Hurghada, Red Sea, Egypt<br \/>\nWebsite: www.trendytoursredsea.com<\/p>\n<hr \/>\n<h2>Why Choose Trendy Tours Red Sea<\/h2>\n<ul>\n<li>Flexible booking &amp; cancellation<\/li>\n<li>Competitive prices<\/li>\n<li>Small groups &amp; private tours<\/li>\n<li>Friendly, professional service<\/li>\n<li>Fast communication via WhatsApp<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions \u2013 Trendy Tours Red Sea 1. Introduction Welcome to Trendy Tours Red Sea, your trusted partner for unforgettable excursions across Egypt. By booking with us, you agree to the following Terms &amp; Conditions. 2. Booking &amp; Confirmation All bookings are subject to availability. A booking is confirmed once payment (full or deposit) [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":20451,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20425","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/pages\/20425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/comments?post=20425"}],"version-history":[{"count":6,"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/pages\/20425\/revisions"}],"predecessor-version":[{"id":20458,"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/pages\/20425\/revisions\/20458"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/media\/20451"}],"wp:attachment":[{"href":"https:\/\/trendytoursredsea.com\/en\/wp-json\/wp\/v2\/media?parent=20425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}